At Alperton Florist, we are committed to delivering only the freshest, most beautiful flowers to households and businesses in Alperton and the surrounding areas. Our reputation as a trusted local florist is built on quality, care, and customer satisfaction. Please read our policy below to understand how we uphold our fresh flower guarantee and support you in the rare event of an issue.
Every floral arrangement leaving our shop is designed and handled with strict quality controls. We guarantee your flowers will arrive looking fresh, vibrant, and in excellent condition. As a local Alperton florist, we select only premium blooms to ensure lasting beauty and satisfaction.
If your flowers are damaged upon arrival, please notify us as soon as possible. We recognise how disappointing it is to receive less than perfect arrangements, and we aim to resolve such issues quickly. To help us determine the best solution, we may ask for a description and photographs of the damaged flowers. Once we verify the damage, you will be offered a full refund or a replacement bouquet at no additional cost to you. Your happiness remains our top priority.
Our fresh flower guarantee covers a minimum lifespan of five days from delivery when cared for according to our recommended care instructions (found on the card included with every arrangement). If your flowers do not maintain freshness for at least five days, please contact us within this period. Please note that blooms are natural products and that certain delicate varieties have a naturally brief vase life. We advise placing your flowers away from direct heat, sunlight, and drafts to maximise freshness.
Customer satisfaction is our mission. If your flowers are damaged, do not last the guaranteed five days, or are otherwise not as described, you can choose one of the following options once your claim is approved:
Our commitment to service means any refund or replacement process will be swift and hassle-free for customers across Alperton and nearby areas.
If you are dissatisfied with your order or any aspect of our service, we encourage you to get in touch immediately. We take every complaint seriously to ensure continuous improvement and complete customer satisfaction. Please provide your order details and a clear description of the issue. Our team will review your case and respond within 48 hours with a proposed solution—whether that is a replacement, a refund, or further investigation.
As a long-established local florist, we pride ourselves on caring for our Alperton community. Our team is always here to help resolve any concerns in a friendly, understanding, and fair manner. Thank you for trusting Alperton Florist with your special moments.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
