Welcome to Alperton Florist's online store. These Terms and Conditions set out the rules for using our e-commerce platform for flower delivery in Alperton and the surrounding areas. By placing an order with us online, you confirm your understanding and agreement to comply with these terms.
Alperton Florist is a UK-based business offering online flower delivery services in Alperton and nearby regions. Our website enables customers to browse, select, and purchase flowers and related products for delivery to specified locations within our service area.
These Terms and Conditions apply to all orders placed via our website by customers based in Alperton and its surrounding areas.
"We", "us", or "our" refer to Alperton Florist. "You" or "your" refer to the customer placing an order via our website. "Products" refers to the flowers and related items offered for sale on our platform. "Service area" denotes Alperton and nearby locations to which we offer delivery.
All orders are placed through our e-commerce website. To successfully complete a purchase, you must:
Upon successful submission and payment, you will receive an order confirmation on-screen and/or via your chosen contact method containing details of your purchase and a unique order number.
All orders are subject to acceptance and availability. Order confirmation does not guarantee acceptance. We reserve the right to decline or cancel any order at our discretion. If we are unable to fulfill your order for any reason (such as product unavailability or delivery constraints), we will notify you as soon as possible and either offer suitable alternatives or provide a full refund.
All prices displayed on our website are in pounds sterling (GBP) and include VAT at the applicable rate unless otherwise stated. Delivery charges will be clearly indicated at checkout based on the recipient's address within our service area.
We accept a range of secure payment methods, such as major debit/credit cards and other payment platforms as indicated during checkout. Payment will be taken at the time the order is placed.
If your payment is declined or unauthorised, your order will not be processed, and we bear no liability for non-delivery or missed occasions arising from payment issues.
We will deliver the flowers to the address specified in your order within the date range selected, subject to product availability and our delivery capacity.
Our delivery service covers Alperton and neighbouring locations. Delivery times are estimates and, while we endeavour to deliver on your chosen date, specific delivery times cannot be guaranteed. In cases of significant delay, we will inform you as soon as possible.
If the recipient is not available or the delivery address is incorrect or incomplete, we may, at our discretion, attempt to deliver to a neighbour, leave the arrangement in a safe place, or rearrange delivery at a later time. We accept no liability for orders delayed or not delivered as a result of inaccurate or incomplete information supplied by the customer.
If you wish to change or cancel your order, you must contact us as soon as possible.
For standard orders, cancellations or changes made at least 24 hours before the scheduled delivery date will be eligible for a full refund or amendment, subject to confirmation by our customer service team.
Orders for same-day or next-day delivery may not be eligible for changes or cancellations once processed due to the nature of fresh flower preparation and dispatch.
In the case of bespoke arrangements or large event orders, any applicable cancellation policy or fees will be clearly communicated to you at the time of booking. We reserve the right to withhold a portion of the payment to cover costs already incurred in the preparation of your order.
While we strive to provide arrangements as closely matching your selection as possible, flowers are subject to seasonal and market availability. Occasionally, substitutions may be necessary to complete your order. We will ensure any substitutions are of equal or greater value and consistent with the theme and colour scheme selected. If a significant substitution is needed, we will attempt to contact you for approval wherever possible.
Due to the perishable nature of flowers, returns are not generally accepted. However, if you are dissatisfied with the quality of your delivered flowers or believe there has been an error, please contact us within 24 hours of delivery.
Depending on the circumstances, we may offer a replacement arrangement, partial refund, or other remedy at our discretion. Complaints received more than 48 hours after delivery may not be eligible for a refund or replacement.
We may require photographic evidence to assess the issue and reserve the right to collect the product prior to issuing a remedy.
You are responsible for:
We will not be held responsible for adverse outcomes resulting from customer error, delay, or negligence.
Our liability to you is limited to the amount paid for the relevant order. We do not accept liability for:
Nothing in these terms limits our liability for fraud, personal injury, or death arising from our negligence or that of our employees or agents.
All website content (including images, designs, text, and logos) remains the property of Alperton Florist or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, modify, distribute, or use any content for commercial purposes without our prior written permission.
We process all personal information in accordance with UK data protection laws. Your details are only used to fulfill your order and to improve our services. By ordering with us, you consent to such data usage. Please refer to our separate Privacy Policy for full details.
These Terms and your use of Alperton Florist's website are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these Terms be declared invalid or unenforceable by a court, that provision will be replaced by a valid and enforceable provision as close in meaning as possible, and the remaining provisions will continue in full force and effect.
We may update or amend these Terms and Conditions as required at any time and without prior notice. Any changes will be posted on our website and will take effect immediately. It is your responsibility to review the Terms periodically before placing further orders.
Any correspondence with us should be directed via the contact options provided on our website. We reserve the right to contact you regarding your order, including order updates, issues, or follow-up requests, using the details you provide.
These Terms & Conditions are effective for all e-commerce orders for flower delivery placed with Alperton Florist and apply to customers in Alperton and the surrounding areas. By placing an order for online flower delivery with us, you acknowledge and agree to abide by these Terms and Conditions in their entirety.
Thank you for choosing Alperton Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Alperton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Alperton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
